FAQ
The questions we get asked most, answered straight. Delivery windows, return terms and cover are all stated in full below rather than buried, because you should be able to decide without emailing anyone first. If something here does not cover it, ask us and you will get a real answer.
1. How long will it take to receive my order?
Handling time: 1–2 business days · Transit time: 5–7 business days · Estimated delivery: 6–9 business days in total. Full details are in our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order ships free within the United Kingdom, with no minimum spend. See our Shipping Policy for the detail.
3. Where is Zolt Core located?
Zolt Core is a United Kingdom based online business offering a curated selection of high quality products, with shipping available across the United Kingdom.
4. What if I receive a defective product?
Items that arrive damaged, defective or incorrect are returned free of charge, and we refund or replace them. Contact us within 30 days of receiving your order and we will sort it. See our Refund Policy.
5. Can I cancel my order after it is placed?
Yes, within 24 hours of placing it. Contact support as soon as you can, because once an order enters processing we cannot guarantee cancellation.
6. What is your return policy?
Simple and hassle free. You have 30 days from the day your order arrives to return an item. The full process is set out in our Refund Policy.
7. When will I receive my refund after returning a product?
Once your return reaches us and passes inspection, your refund is issued to the original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy.
8. Do you offer any warranties or guarantees?
What every order carries is our 30 day return window. You have 30 days from the day your order arrives to return an item under our Refund Policy, and anything that arrives damaged, defective or incorrect is returned free of charge and refunded or replaced. Where a manufacturer offers cover beyond that on a particular product, it is stated on that product page.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@zoltcore.com.
10. Do you ship internationally?
Not at the moment. We ship exclusively within the United Kingdom.
11. Do you have a physical store location?
No, we are online only. That keeps our pricing competitive and lets us carry a wider selection than a shop floor would allow.
12. Can I place a bulk order for my business or organisation?
Yes. Bulk orders are welcome. Contact customer support and we will come back to you with pricing and lead times.
13. What is the process for exchanging a product?
Email us with your order number and what you would like instead. The full exchange process is outlined in our Refund Policy.
14. How can I track my order?
Once your order ships you will receive an email with your tracking number. You can follow it any time on our Order Tracking Page.
Contact Us
Store Address: 224 Stratford Road, Shirley, Solihull, B90 3AG, United Kingdom
Store Email: info@zoltcore.com
Store Phone: +44 121 409 0201
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (UK time)
We do our best to reply to your e-mail within 1–2 business days.