Refund policy

Last Updated: 29 August 2026

At Zolt Core we want you to love what you ordered. If something is not right, returning it is simple and there is no hassle at our end.

Order Cancellations

You can cancel your order within 24 hours of placing it by emailing info@zoltcore.com with your order number. After that window we cannot guarantee cancellation, because your order may already be in processing. Once an order has been dispatched it can no longer be cancelled, but you are still welcome to return the item after it arrives under the terms below.

30 Day Easy Returns

You have 30 days from the day your order arrives to return an item. To be eligible, the item must be:

Unused
In its original condition
Returned with its original packaging, tags and accessories

Our support team will guide you through every step. Restocking fee: £0. We do not charge one.

Return Policy Overview

Return window: 30 days from the day your order arrives
Condition: unused and in original condition with all packaging, tags and accessories
Easy returns: our support team walks you through it
Restocking fee: none

Return Costs

Defective or incorrect products. There is no cost to you if the item is wrong, arrived damaged by the carrier, or is defective in any way.

Change of mind. If you ordered the wrong item, it does not fit, or you simply no longer want it, you are responsible for the actual return shipping cost. Original shipping costs are not refundable.

How to Return an Item

Contact us. Email info@zoltcore.com with your order number and the reason for the return.
Pack your item. Repack it securely in its original packaging, including all accessories, tags and documents.
Send it back. Ship your return using the instructions in your return authorisation email, using the carrier or method we recommend there.

Refund Process

Inspection: once your return reaches us we check that it meets the criteria above.
Refund timing: after approval, please allow up to 7 business days for the refund to be issued to your original payment method. Your bank or payment provider may take a little longer to show it.

Exchanges

We accept exchanges. If you would like a different size, colour or product, email info@zoltcore.com and we will arrange it quickly.

Order Not Delivered

If your order has not arrived within the expected delivery window, email info@zoltcore.com with your order number. We will investigate with the carrier. If the parcel is confirmed lost, we will issue a full refund to your original payment method or send a replacement at no extra cost to you.

Non Returnable Items

For hygiene and safety reasons a small number of items cannot be returned. Any such product is clearly marked as non returnable on its product page.

Changes to This Policy

We may update this Refund Policy at any time. Any change appears on this page with a revised Last Updated date, so it is worth checking back from time to time. Continuing to use our website after a change means you accept the updated policy.